Negative Feedbacks

2012-01-26T09:07:00.000-08:00

It's been a rough two weeks at work. We did a software push last Tuesday, which I tested in our staging environment before pushing. During testing it worked fine. Then we pushed. And all hell broke loose.

Seems our programmers in India did not have their Team Foundation Server situation under control at all. All kinds of problems that had been resolved long ago suddenly appeared in the production environment, and yet again we have angered our customers. Speeds are incredibly slow during the important peak times, causing errors and boot-offs. Which nobody seems to be able to solve.

I'm learning a lot about software, I'll say that much. But it's really hard to stay positive when problems we solve keep coming back, over and over again. And I'm the point person for all the customer frustration. They think it's me not doing my job. I know it's not, but it's hard to stay positive in the face of all the anger and negativity coming my way. (Just bitching, the feeling will pass as it always does.)

Every time we get a new developer he has to relearn everything from scratch, and he introduces the same old errors the last guy caused. We've been through so many developers I don't even recall them all.

And the TFS issue is just unbelievable. Previous developers were NOT checking their correctly functioning pages into TFS as they should have been, so as a result the correct ones live on computers all over the place instead of in ONE location. And there's no way to roll back to previous versions either, since they haven't been keeping them. UGHHH. This latest developer does seem like he's more competent than the last one was, and he's a very hard working fellow. I think, if our customers don't tell us to take a hike, and if we can keep him more then 3 months, we might see our way out of this mess.

Thinking POSITIVE thoughts. Telling myself things are GOING to get better.

Personal Musings About Life and Science

Negative Feedbacks